Phone # 847-322-1467 Email: Erin@ErinMarcus.com

Sales-Babble Podcast

Stand Out With Soft Skills

Looking for a way to stand out amongst your peers and advance your career, get more clients, grow your business? Learn how to communicate effectively with others. According to all sorts of articles, books and columns lately, it’s unfortunately a sorely missing skills these days. Last week I came across a column on ABCNEWS.com that…

What’s Your Story?

A lot of time is spent talking, writing and ranting about the seemingly horrible way people talk to each other. Recently, one of my most popular articles was titled, “What’s it Like to Be On The Receiving End of You?” and was all about being aware of how you communicate with others and how you…

What’s My Problem!?!?

Have you ever made a mistake and then got mad at the person who was harmed by your mistake? Or maybe you forgot to do something important and lashed out with frustration at the person who could help you resolve the problem you created. As weird as it sounds when you look at it objectively,…

My #1 Biggest Tip

Today I want to let you in on the singular most effective communication tactic I utilize. It has helped me solve employee conflicts, enabled me to get new clients I didn’t think I had a chance of closing and headed off potential customer service crises. Not to mention how many times it’s gotten me discounts…

The Consequences of a Single Word

You might be surprised to learn that the reason you aren’t getting that promotion you’ve been working for or landing that big client you’ve been courting might all come down to the use of one single word. I spoke yesterday with a very accomplished woman about putting together a program for a women’s group she…

achieving your goals

Getting in shape forces you to face your biggest challenges, and sticking to a regular routine for a long period of time. This class will make sure you know how to focus on the right exercises and workouts to reach your goals. 

Maybe There Is Just No Talking To You Either

A few weeks ago I wrote an article about what it was like to be on the receiving end of you. It was about how you need to be aware of how your communication style effects the people you are trying to reach and what you can do to make sure you’re being effective in…

Your intention is what keeps tripping you up.

In a recent article where I wrote about understanding what it’s like to be on the receiving end of you, one particular example I gave seemed to have hit people the hardest. It was the example of a person who is constantly trying to convince others that they know everything, that they’re always… 

“Follow the N’s Until You Get To The Golden C”

Is a lack of clarity hurting your business? How many customers have you lost because someone didn’t know how to be your customer? The other night I stopped by a large hospital to visit my nephew (he’s fine.) It was late in the evening so I was able to find a great parking spot and…

Your Customers Can’t Read Your Mind

This is going to come as a huge shock to way too many people: Your customers cannot read your mind! They are not there when you train your team. They do not have access to your systems. They are not at your Monday morning meetings. They do not know how you do what you do.…

Turning Confrontation Into Conversation

First and foremost, I’m not talking about those crazy reality television / social media over-the-top scenarios with the hair pulling, dish throwing, obscenity screaming, people getting dragged off the airplane type of situations. The truth of the matter is that most of us don’t live those lives. Most of us don’t particularly like confrontation, and…

Lessons From Katie Couric

The other day Katie Couric taught us all a lesson in having seemingly impossible conversations. She taught us that not everything has to be a confrontation; that not everything has to be escalated higher and higher with each back and forth. And she taught us that everyone needs to take a breath and remember that…

Violence as a Response to Free Speech

The fact that almost 20 percent of current college students recently surveyed feel that it is fully acceptable to respond with violence to people making statements that they disagree with (http://bit.do/dRZKo) is bound to have a profound effect on our country’s future as these students grow up and bring this opinion with them as they…

  Who are you letting make the decisions about what happens to you? About what happens to your family? About what happens to your business? I’m not talking about the 226.7 decisions Cornell University says that adults make daily just about food (Wansink & Sobal, 2007). By the way, I wonder how they count it…

What Happens To Your Business When You Care For An Aging Parent?

Most entrepreneurs and business owners I know are pretty much juggling 18 balls in the air at once – fulfilling many different roles and implementing several plans to keep their businesses moving forward. Businesses often start with a detailed plan to grow and good entrepreneurs know that these plans need to be reviewed and adjusted…

Me and Dear Abby

I know that I know what I am talking about. I’ve been involved with families and the financial or physical or emotional difficulties they face when experiencing the challenges that arise with aging loved ones for more than 15  years. That being said, it’s always nice….and in this case feels kinda cool….when one of my…

Advice For Your Aging Parents From Dwight D. Eisenhower

I talk a lot about the importance of planning for the future of your aging parents. About steeling yourself for an uncomfortable conversation that you may not want to have – or that they may not want to have. I give tips on how to have these difficult conversations and hopefully provide enough motivation that…

Everyone Turns Into an 8-Year Old When Their Mother is Involved

The advantages of neutral third party assistance I have watched a CFO throw a temper tantrum and storm out of his mother’s house. I have watched a woman who owns her own million dollar business roll her eyes behind her father’s head and make the “blah blah blah” action with her fingers as he talked.…

Making Hard Conversations Easy–Part 1

I love the title of this article. Mostly because of the hope it implies. As if there were some magical approach that would make something hard to do into something easy to do. But let’s face it; there are just certain things in life that are difficult. Sometimes you get lucky and they’re a little…

Making Hard Conversations Easy–Part 2

In my last post about making hard conversations easy (or at least easier), I talked about using humor and telling stories as two approaches that can help when discussing challenging subjects; here are two more tips for you! Check Your Intentions This is a big one. And actually one that is very difficult to master…

Making Hard Conversations-Part 3

In the first two parts of this series, I’ve given you several tips on how to approach the difficult and often uncomfortable conversations regarding the future of your aging parents. We’ve gone over using humor, telling stories and how to really look into your true intentions. Today I have a few more tips for you…

Who Do You Choose?

Let’s assume you have a health care power of attorney (POA) nicely in place – all your legal ducks nicely in a row. Who is it? What have you talked to them about? In my family we are currently – and unfortunately – going through age-related health problems with three family members. One is a…

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